Shipping Policy

Thank you for shopping Margothreads! We are delighted to offer you our luxurious cashmere and wool accessories. Please take a moment to review our shipping policy to understand how we handle the delivery of your cherished items.

1. Shipping Methods and Costs:

We offer several shipping options to ensure your convenience:

• Standard  Shipping: Our standard shipping method delivers your order within 2 to 8 business days for domestic shipments within the US. The cost for standard shipping is free for purchase over $99.
• Free Shipping: Enjoy free standard shipping on orders over $99. Please note that this offer applies only to orders shipped within USA region.

2. Processing Time:

Orders are typically processed and shipped within 1-3 days business days from the date of purchase. During high-demand periods or holidays, processing times may be slightly extended. You will receive a confirmation email with tracking information once your order is dispatched.

3. Shipping Locations:

We offer shipping within the following locations:

• USA      region

4. Tracking Your Order:

You can easily track the status of your order by clicking on the tracking link provided in your confirmation email. Please allow a few hours for the tracking information to become available.

5. Shipping Delays:

While we strive to ensure timely deliveries, unforeseen circumstances such as extreme weather conditions or carrier delays may occasionally impact delivery times. We appreciate your patience and understanding during such instances.

6. Lost or Damaged Items:

In the rare event that your order is lost in transit or arrives damaged, please contact our customer support team at info@margothreads.com as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.

7. Returns and Exchanges:

At Margothreads, we are committed to ensuring that our customers are satisfied with their cashmere purchases. Our Return Policy is designed to provide a customer-friendly shopping experience. Please read the following policy carefully before initiating a return:

Thank you for choosing Margothreadsfor your cashmere accessory needs. We are committed to delivering the highest quality products and service to our valued customers.

• We accept returns within 30 days of the purchase date.
• The item(s) must be in new, unworn, and unused condition with all original tags and packaging.
• Returns will only be accepted for products purchased directly from Margothreads website or official retail stores. If you purchased our products from a third-party retailer, please contact them for their return policy.

Send an email to info@margothreads.com, including your order number, the item you wish to return or replace, specifying the reason, and providing the pick-up address and a contact phone number. These details will be communicated directly to the assigned courier.

We will promptly send you an email confirming your return or replacement request, along with the return authorization number and the scheduled pick-up date.

Prepare the package for return by placing the products you intend to return or replace in their original packaging. Then, insert them inside the original outer packaging, ensuring the removal of any labels associated with the previous shipment of the package. If the outer packaging is significantly damaged, kindly replace it with a suitable alternative that guarantees adequate protection for the products. Seal the package securely to safeguard its contents during transit and affix the courier's shipping label. Please verify that the security seal and labels have not been tampered with on the products you intend to return. Additionally, ensure the return of all packaging and accessories that were originally included in the package upon receipt. It's important that the products exhibit no signs of wear, usage, or alteration in any form. Failure to meet any of the above requirements will regrettably render us unable to accept your return request.

Hand over the package to our designated courier following the agreed-upon methods and schedule. Don't forget to obtain a signature on the delivery receipt.

9. Contact Information:

If you have any questions or require assistance with your order, please do not hesitate to contact our customer support team at info@margothreads.com.

Thank you for choosing Margothreads for your cashmere accessory needs. We are committed to delivering the highest quality products and service to our valued customers.

At Margothreads, we are committed to ensuring that our customers are satisfied with their purchases. Our Return Policy is designed to provide a customer-friendly shopping experience. Please read the following policy carefully before initiating a return:

Thank you for choosing Margothreadsfor and choose high quality garments and accessories. We are committed to delivering the highest quality products and service to our valued customers.

• We accept returns within 30 days of the purchase date.
• The item(s) must be in new, unworn, and unused condition with all original tags and packaging.
• Returns will only be accepted for products purchased directly from Margothreads website or official retail stores. If you purchased our products from a third-party retailer, please contact them for their return policy.

Return Process: 

Send an email to info@margothreads.com, including your order number, the item you wish to return or replace, specifying the reason, and providing the pick-up address and a contact phone number. These details will be communicated directly to the assigned courier.

We will promptly send you an email confirming your return or replacement request, along with the return authorization number and the scheduled pick-up date. 

Our packge will include a return label of our Shipping Partener. 

You can  drop off your return shipment at a ServicePoint or we can shedule a  pick-up by our courier. If you choose a ServicePoint, you decide where and when you deliver the return. With a pick-up, one of our couriers will collect your return shipment from you.

Prepare the package: 

Prepare the package for return by placing the products you intend to return or replace in their original packaging. Then, insert them inside the original outer packaging, ensuring the removal of any labels associated with the previous shipment of the package. If the outer packaging is significantly damaged, kindly replace it with a suitable alternative that guarantees adequate protection for the products. Seal the package securely to safeguard its contents during transit and affix the courier's shipping label. Please verify that the security seal and labels have not been tampered with on the products you intend to return. Additionally, ensure the return of all packaging and accessories that were originally included in the package upon receipt. It's important that the products exhibit no signs of wear, usage, or alteration in any form. Failure to meet any of the above requirements will regrettably render us unable to accept your return request.

You can drop off your return shipment at the designed ServicePoint or opt for a pick-up by our courier. 

Hand over the package to our designated courier following the agreed-upon methods and schedule. Don't forget to obtain a signature on the delivery receipt.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal.

Yes, we provide tracking information for all orders. You will receive an email with your tracking number once your order has shipped.